Privacy Notice
What Information I Collect
I collect and process personal data to provide safe and ethical therapeutic services.
This includes:
Contact details: Your name, address, phone number, and email address.
Emergency Contact: Name and number of your next of kin or GP.
Therapy Records: Brief, anonymised session notes to track your progress.
I process data under the legal basis of the contract (to deliver counselling services) and legitimate Interests to manage my business safely.
I keep brief session notes to support therapeutic work.
I use your contact information to schedule appointments and handle payments.
How I use Your Information
Confidentiality and Data Sharing
Your information is treated with strict confidentiality. I will never sell or use your information for marketing. I only share your information in these limited scenarios:
Professional supervision: As a BACP member, I regularly discuss my work with a qualified supervisor. Your identity is kept entirely anonymised.
Legal and Ethical Considerations: Confidentiality may be broken if required by a court of law, or if I believe there is a serious risk of harm to yourself, a child, or a vulnerable adult. I will always attempt to discuss this with you first and further details are outlined in the contract.
Third party Processors: I use secure digital services to process your information.
How I Store Your Data
Digital Records: Any digital records, text messages, or emails are stored on a password-protected, encrypted device or secure cloud storage.
Paper Records: Any paper documents are stored in a secure locked filing cabinet separate from your contact details.
Retention: In line with insurance requirements and professional best practices, I retain your data for a set amount of time after our final session as required by my Insurance policy. After this period, it is securely destroyed.
UK GDPR
Under the UK GDPR you hold several rights regarding your data:
The right to access a copy of the data I hold about you.
The right to rectify or correct inaccurate data.
The right to request erasure of your data (subject to my legal or insurance obligations to keep records).
The right to complain to the Infomration Commissioners Office (ICO) if you are unhappy with how I manage your data.
